Fairview Health Services Supervisor Staffing in St Paul, Minnesota

Overview

The Patient Access Staffing Supervisor plays a critical role in making the process of accessing and facilitating care for our patients a positive one. He/She contributes to this process by: managing staffing processes, creating and overseeing master schedules and daily staffing within approved systems, budgets and contracts, works with other leaders to utilize staff in a manner which is productive, high quality, and customer-oriented.

Responsibilities/Job Description

Job Expectations:

  • Analyzes data and trends to determine staffing levels based on volume of customer interactions and service level agreements.

  • Produces, maintains, and updates staffing schedules.

  • Oversees the utilization of human resources related policies; partners with operational leaders regarding employee compliance.

  • Supports staffing conversations for all channels of customer communications (i.e. – voice, web, chat, etc)

  • Responsible for securing shift coverage as appropriate.

  • Receives, reviews and responds to ill/absence calls on daily basis and makes appropriate staffing adjustments.

  • Communicates staffing concerns to appropriate leadership (i.e. – shortages, surplus, patterns/trends).

  • Maintains staffing reports for administration

  • Actively participates in creating and implementing improvements; specifically related to staffing and time management improvements.

  • Develops and submits quarterly plan for staffing needs. Partners with leaders to evaluate effectiveness of action taken to improve quality of unit.

  • Partners with and supports operational leaders to ensure the department meets the needs and expectation of the organization and its customers.

  • Coordinates an effective communication/information system within Patient Access.

  • Manages staffing according to established budget and provides support to operational leaders to ensure proper utilization of resources on various shifts.

  • Actively participates in required meetings.

  • Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures and standards.

  • Performs other responsibilities as needed/assigned.

Organization Expectations, as applicable:

  • Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served

  • Communicates in a respectful manner.

  • Ensures a safe, secure environment.

  • Fulfills all organizational requirements

  • Completes all required learning relevant to the role

  • Complies with all relevant laws, regulation and policies

  • Performs other duties as assigned.

Qualifications

Required

Education

  • 2 year technical or college

Experience

  • Strong experience in working with computers and MS Office Suite (especially Microsoft Excel)

  • Attention to detail (achieves accuracy and thoroughness in completing work)

  • Organization: Effective management of projects, deadlines, and work load prioritization

  • Planning: The process of setting goals, developing strategies, and outlining tasks and schedules to accomplish the goals.

  • Staffing and scheduling coordination experience (1 year+)

  • Scheduling: Knowledgeable in assigning appropriate resources to meet business needs in a timely and accurate manner.

  • Communication – Strong written & verbal

Preferred

Education

  • 4 year degree

Experience

  • 1 year of supervisory experience

  • Contact Center experience

  • Experience working with Workforce Management tools

  • Knowledge of healthcare operations

  • Staffing and scheduling coordination experience in a contact center environment

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Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Joined by HealthEast in June 2017, Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

EEO/AA Employer/Vet/DisabledAll qualified applicants will receive consideration without regard to any lawfully protected status.

Requisition ID 2018-24403

Profession Non-Clinical Professional

Speciality Other

Location Fairview offices at Energy Park

Shift evening

Hours per 2 weeks 80

Department Fairview Access Services