Syngenta Salesforce Platform Operations Lead SFDC in Minnetonka, Minnesota
Syngenta is a leading agriculture company helping to improve global food security by enabling millions of farmers to make better use of available resources. Through world class science and innovative crop solutions, our 28,000 people in over 90 countries are working to transform how crops are grown. We are committed to rescuing land from degradation, enhancing biodiversity and revitalizing rural communities.
Lead Platform Operations is part of the Salesforce.com software solution team, and a leader in the growing technology department of Syngenta.
- Manage the delivery of operational support for Salesforce.com and to manage the delivery of all sustain activities to ensure that the applications meet their performance objectives
- Minimize business disruption by ensuring Incidents are resolved quickly and effectively – with underlying issues resolved to prevent repeat
Develop and maintain the lifecycle of the applications to ensure that the are able to meet ongoing performance, security, compliance and availability requirements
Excellent team management and stakeholder management skills to deliver support services in a critical to business operational environment
- Minimum 3 years experience in SFDC operational support
- ITIL trained (or equivalent)
- Detailed Application understanding at the business and technical level
- Ability to work independently as well in a highly collaborative, team-based environment
- Proven ability to manage others and mentor junior staff
- Bachelor’s Degree in Computer Science, Mathematics, Engineering or related field; equivalent work experience may be considered
- Strong Service Management understanding, specifically ITIL processes and practices
- Detailed understanding of the technical architecture, software and infrastructure components of Salesforce.com
Good understanding of agile practices, techniques and tools
Family and Medical Leave Act (FMLA) Poster - Link ( http://www.dol.gov/whd/regs/compliance/posters/fmla.htm )
Equal Employment Opportunity Commission's (EEOC) poster - Link ( http://webapps.dol.gov/elaws/firststep/poster_direct.htm )
Employee Polygraph Protection Act (EPPA) Poster - Link ( http://www.dol.gov/whd/regs/compliance/posters/eppa.htm ).
Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Job: *IS Digital Plataform Mgmt
Title: Salesforce Platform Operations Lead SFDC
Requisition ID: 1800842