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Fairview Health Services Technical Supervisor in Highland Park, Minnesota


The Laboratory Technical Supervisor has direct responsibilities for the technical operation of the Mhealth Fairview Maplewood,Oakdale, Tamarack, Woodbury, Midway, and River Falls clinic laboratories. The responsibilities include the supervision of employees in collaboration with laboratory managers and medical directors. The Technical Supervisor assures the provision of accurate testing which best meets the customer expectations in a cost-effective manner.

Responsibilities/Job Description

Provides daily supervision of the laboratory in collaboration with the laboraotry manager and medical director. Directs patient and laboratory workflows as well as provides leadership in team building and conflict management. Promotes open and effective lines of communication within the work group, other departments, medical staff and external sources.

Assumes responsibility and supervision for laboratories. Supervises overall operation and technical activities, directs work flow in the daily operations and provides direction and problem solving skills for laboratory functions. Oversees the performance of method development research, instrument correlation, and method validation. Assures the performance of accurate testing. Performs waived, moderate and/or high complexity testing as defined by CLIA '88. Participates in and/or facilitates system standardizations teams.

Assists in planning for future developments including changes in staffing, workload, computer, space, equipment, and staff education. Collaborates with the manager in the preparation of the annual operating and capital budgets. Assists the manager in resolving budget discrepancies.

Evaluates testing results for accuracy and appropriate intervention. Acts as a laboratory resource for the correlation of data, based on clinical knowledge, technical expertise, and other condition affecting test results. Determines and supervises appropriate action to recheck abnormal, discrepant, or unexpected results. Directly communicates abnormal and critical results to care giver and obtains information from caregivers to resolve reasons for incongruent results (physiologic or methodologic).

Supervises laboratory activities in Laboratory Quality Assurance, Performance Improvement and Laboratory Compliance Programs. Participates and prepares of the laboratories for inspection by accrediting agencies and carries out activities to insure compliance with regulatory and accreditation requirements. Develops, implements, or contributes to the development and implementation of quality monitors and performance improvement activities. Assumes overall responsibility for quality control; serves as resource for QC questions and problems.

Orients and mentors individuals and students in routine and complex testing methodology, instrumentation, and information systems. Responsible for monitoring and documenting the progress of the orientation and training. Develops learning plans. Provides informal daily constructive feedback to all staff. Provides formal feedback and goal setting as part of written evaluations and performance reviews. Re-evaluates staff progress toward goals during the course of the year.

Demonstrates ability to provide care or service adjusting approaches to reflect developmental level of population served. Partners with patient/care-giver in care/decision making. Communicates in a respectful manner. Ensures a safe, secure environment. Individualizes plan of care to meet patient needs. Modifies clinical interventions based on population served. Provides patient education based on an assessment of learning needs of patient/care-giver.

Demonstrates Commitment to Customers. Is aware of different customer needs/desires. Takes action to meet customer needs/desires with respect to customer diversity. Helps improve processes to meet customer needs. Suggests and acts on ideas to improve overall customer service. Respects confidentiality and shares information with only those that need to know.

Demonstrates Commitment to Fellow Employees. Seeks to understand and value differences between employees. Treats other employees with dignity and respect. Demonstrates open, honest communication and behavior. Resolves conflict in a positive manner. Contributes to the productivity of the workgroup.

Demonstrates Commitment to Fairview. Lives the values of dignity, integrity, service, compassion and innovation. Supports the mission/vision. Speaks positively about Fairview. Chooses to make Fairview a better place.

Completes all initial and annual required learning relevant to the role. Complies with all relevant laws, regulations, and policies.


Required Qualifications

• Bachelor’s in a related laboratory field including the related lab practicum or equivalent routes as specified in CLIA ’88.

• Possess appropriate HHS approved laboratory certification (ASCP or AMT). HEW certification is also recognized.

• Two years experience as a MLS/MT

• BLS certification

Preferred Qualifications

• Prefer BS in Medical Laboratory Science or Medical Technology

• Three to Five Years as MLS/MT

Other Required Skills

• Leadership ability

• Verbal and non-verbal communication skills

• Priority setting skills

• Critical Thinking

• Demonstrate the ability to work under stress in a variety of situations

• Ability to exercise independent judgment

• Knowledge of different cultural group’s needs and desires.

• Customer service knowledge and skills.

• Process improvement skills.

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Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

EEO/AA Employer/Vet/Disabled All qualified applicants will receive consideration without regard to any lawfully protected status.

Job Locations US-MN-Highland Park

Requisition Post Information* : Posted Date 4 days ago (11/19/2020 4:53 PM)

Requisition ID 2020-64504

Profession Clinical/Direct Patient Care (non-nursing/allied Health)

Speciality Laboratory

Location Fairview Clinics-Highland Park

Shift day

Hours per 2 weeks 80

Department Labs - Acute Care