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Robert Half International Billing Supervisor/Manager in Farmington, Minnesota


Responsible for the planning, preparation and management of the day-to-day operations of the billing department. Supervises billing personnel, the credit field representative and meter reader staff. This position reports to the Vice President of Financial Services / CFO.


  1. Oversee the daily operations of the billing department. Provide coaching and support to the billing, credit and meter reading teams.

  2. Manage the billing supervisor, credit field representative and meter reading personnel. Responsible for adhering to company operating guidelines and policies; training, hiring, promotions, compensation, termination, assigning and directing work, performance management and disciplining employees.

  3. Identify, develop and implement continuous improvements to the billing system with a focus on producing timely and accurate bills. Work closely with the Information Services department and system vendor to resolve system-related issues.

  4. Ensure billing policies and procedures are being followed and in compliance with the company and the Minnesota Public Utilities Commission requirements.

  5. Develop the annual billing department operating budget.

  6. Manage the field collection process and communicate with the collection agencies.

  7. Leverage reporting tools to provide monthly reports to the department Vice President and adhoc analysis as requested.

  8. Represent the billing department on cross-functional project teams.

  9. Subject matter expert for billing in accordance with rate schedules and is the primary contact for external auditor billing related questions.

  10. Coordinate and monitor bill processing vendor activities and meter reading services.

  11. Complies with established Dakota Electric Association safety and/or operating rules, procedures and guidelines; responsible for co-workers that report to this position.

Supervision/Direction of Others

  1. Directly supervises CIS(customer information system)/Billing Supervisor, CIS/Billing Administrators, Credit Field Representative and Meter Reading Staff. Indirectly supervises all other employees that report to the CIS/Billing Supervisor.

  2. Gives direction to contract meter reading personnel.

  3. Gives direction to CIS vendor.

Key Competencies

  1. Customer Focused: Enjoys helping others, is friendly, listens and responds promptly to customer concerns and complaints and follows through to ensure commitments are met. Manages difficult or emotional customer situations. Solicits feedback to improve service.

  2. Problem Solving: Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Generates creative solutions, develops innovative approaches and ideas, and demonstrates attention to detail.

  3. Project Management: Develops project plans, coordinates with others, communicates changes and progress, and completes projects on time and on budget.

  4. Technical Skills: Pursues automation of processes and seeks training and development opportunities to continuously build knowledge and skills and shares expertise with others.

  5. Communication Skills: Speaks clearly and persuasively in positive or negative situations, listens and gets clarification, responds well to questions and participates in meetings.

  6. Written Communication: Writes clearly and informatively, edits work for grammar and spelling, and varies writing style to meet needs.


Accounts Receivable (AR), Billing, Microsoft Excel, Microsoft Excel, Aged Receivables, Approve Credit, Automate Processes, Balance Sheet Reconciliation, Billing Statements, Billing System, Billing Functions

Robert Half Finance & Accounting matches skilled finance and accounting professionals in the areas of accounting, bookkeeping, finance, audit, taxation and more on a full-time basis. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

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Contact your local office at 888.490.5461 or visit www.roberthalf.com/jobs/finance to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2020 Robert Half Finance & Accounting. An Equal Opportunity Employer M/F/Disability/Veterans.

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Salary: $90,000.00 - $125,000.00 / Yearly

Location: Farmington, MN

Date Posted: November 18, 2020

Employment Type: Full-time

Job Reference: 02300-0011623622

Staffing Area: Full-Time Accounting u0026 Finance