Prime Therapeutics LLC Operations Supervisor in Edina, Minnesota
Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.
Job Posting Title
Operations SupervisorJob Description
The Supervisor Operations is responsible for ensuring their team delivers on daily production goals and support of key product offerings (Benefit Design, e-Prescribe, Claims Processing, Integrated Product Solutions, Consumer Directed Health Plan). This position is responsible for talent management efforts, maintenance of processes and procedures, and providing subject matter expertise for escalated issues or project support.
Monitor and manage team workload and capacity, quality metrics, cost, and efficiency to ensure performance guarantees, turnaround times and other internal and external service levels are met
Executes on talent management responsibilities (goal setting, performance reviews, performance feedback, discipline, development goals, business goals, training, etc.) for immediate focus area or client team
Provide Subject Matter Expertise knowledge to internal and external stakeholders via research support, project leadership, implementation support, and internal/external audits
Responsible for maintaining and updating processes and procedures (i.e. Standard Operating Procedures (SOPs), Desk Top Procedures (DTPs), training manuals, and other operational procedures and tools
Responsible for addressing escalated client issues/inquiries and delivering solutions
Other duties as assigned
Bachelor’s degree in business or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma or GED is required
3 years’ experience managing people or projects consisting of long duration, high budget, and/or multiple work streams
Must be eligible to work in the United States without need for work visa or residency sponsorship
Ability to work well within in a team and build relationships across teams
Excellent verbal and written communication skills
Ability to coordinate multiple projects/tasks simultaneously without compromising quality
Strong analytical, problem solving, and decision making skills
Previous experience with E-Prescribe, Consumer Directed Health Plans, or Benefit Edit Tools
Previous experience in Pharmacy Benefit Management or related healthcare experience
Previous experience with RxClaim
Pharmacy Technician Certification preferred
Previous experience with Medicare or Medicaid
Minimum Physical Job Requirements
Must be able to work outside of Prime core business hours (9 AM – 4 PM), to work overtime, weekends, and holidays, as needed
Constantly required to sit, use hands to handle or feel, talk and hear
Frequently required to reach with hands and arms
Occasionally required to stand, walk and stoop, kneel, and crouch
Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
- Reports to Manager or Director in Operations
Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, disabled, and other diverse candidates to apply and be considered for open positions.
Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.
If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.
Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, disabled, and other diverse candidates to apply and be considered for open positions. If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1.866.469.1257 or email Careers@primetherapeutics.com.