Prime Therapeutics LLC Supervisor Enterprise Operations IT in Eagan, Minnesota
Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.
Job Posting Title
Supervisor Enterprise Operations ITJob Description
The Supervisor Enterprise Operations IT is responsible for managing the resources and services supporting our Enterprise Operations Center which provides operational functions such as production job monitoring, system health monitoring and system backups on a 7x24x365 basis and works with application owners to ensure that all standard operating procedures are complete and up to date. This position is responsible for making recommendations and facilitating continuous improvement to ensure that all standard operating processes maintain industry best practices, integrity, quality assurance, business relevance and alignment with department strategies.
Provide supervisory oversight for Enterprise Operations team members, including employee development through coaching, mentoring and performance management, and manage resources to workload through review, assignment, tracking, and overseeing all work related to the area of responsibility
Support all aspects of continuous improvement and apply process improvement techniques to drive results including analysis, development, implementation, documentation, training and governance of standards, policies, processes and procedures
Collaborate cross-functionally to gather information to measure and analyze issues and root causes affecting security, integrity and quality of controls in place for supported environments to develop and communicate recommended requirements and controls for continuous improvement
Work closely with IT Service Management and IT Availability Management teams to further extend the adoption of best practice, quality assurance and release management methodologies across enterprise, and ensure effective utilization of and compliance with departmental and company defined processes, procedures and standards. Participate in projects related to IT Service Management processes, workflow, training and tools development
Work closely with IT Security to ensure all security requirements are met and able to successfully pass all internal and external audits as related to this area of responsibility
Partner with process owners to drive results. Consult with business and IT teams to analyze current operations and production issues to identify areas of improvement, and continue to interface with those teams at various stages of improvement
Other duties as assigned
Bachelor’s degree in Information Systems or related area of study, or equivalent combination of education and/or relevant work experience; High School Diploma or GED equivalent required
10 years of work experience in wide range of IT roles with exposure to variety of technologies and applications
5 years experience in at least two of the following areas:
Information Systems Operations
Information Systems Management
Information Systems Service Delivery and Support
Information Systems Technologies
Standard Operating Procedure Development
Experience in information systems operations
Must be eligible to work in the United States without need for work visa or residency sponsorship
5 years of leadership/people management experience
Excellent leadership and interpersonal skills
Excellent verbal and written communication skills
Strong cross-functional organization, process refinement/improvement, project management, and documentation skills
Strong problem solving and business analysis skills
Ability to multi-task, manage projects, set timelines and meet deadlines
ITIL certification or similar service management experience
Familiarity with responsibility matrices such as RACI etc.
Proficiency in Word, Excel, PowerPoint, Project and Visio
Commitment to excellence and attention to detail
Experience with Shift Left Methodologies
Minimum Physical Job Requirements
Ability to work a flexible schedule including weekends, holidays, overtime, on-call, and shifts outside of Prime’s core business hours of 9:00 a.m. – 3:00 p.m.
Constantly required to sit, use hands to handle or feel, talk and hear
Frequently required to reach with hands and arms
Occasionally required to stand, walk and stoop, kneel, and crouch
Occasionally required to lift and/or move up to 20 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
- Reports to a Manager in the Information Technology department
Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, disabled, and other diverse candidates to apply and be considered for open positions.
Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.
If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.
Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, disabled, and other diverse candidates to apply and be considered for open positions. If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1.866.469.1257 or email Careers@primetherapeutics.com.